"FEMA requires strong leadership and experience because state and local governments rely on them, ... When you don't have trained, qualified people in those positions, the program suffers as a whole.�

“Part of the reason some of those records fell off is after a while that hype rubs off, ... Then you're just another person in jail. The label doesn't care about you anymore because you can't market and promote your record.�

“We've really seen some degradation of capabilities in this country,�